At The Broad Gear, we want you to have peace of mind and to achieve that, we have set our Refund and Returns Policy below.
Cooling Period
Let us know if it doesn’t match or if you’ve changed your mind, and we’ll do whatever we can to help.
7 % cancellation fees apply for all orders on cash payment.
- If you change your mind, we will gladly swap your goods for products of comparable value or give you a full refund within the cooling period as explained below within seven calendar days of the date of your order (for most orders); and
- within 48 hours of the date of your order for orders; and
- The delivery/ Assembly charge is not refundable.
There will be a 20% restocking fee for all the orders (including pre-orders) past the cooling-off period. And please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories.
You are also responsible for all transportation costs (although we will do what we can to minimize them).
Proof of Purchase
You must show us reasonable proof of purchase and may be required to present a Photo of ID Card when requesting a refund, exchange or repair to a product you purchased from us.
Proof of purchase includes:
- Tax Invoice
- Order confirmation email
- Payment Receipt.
Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the product’s amount in question purchased. This is because multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Clearance Items/ Products Sold
We do not offer returns on Clearance and Display Items sold at a reduced price. Additionally, defects in Products sold “As Is” brought to your attention before purchase are not covered under this return policy. We highly recommend you to visit our store and check the product before purchasing them.
How to Make a Claim
To make a claim under this return policy, the purchaser must
- Must notify The Broad Gear within seven calendar days of the day of purchase
- Please email us a detailed description of the return request with a copy of the Tax Invoice to the email address of the respective store from which the goods were purchased. The email address of each store can be found in the Contact Us section.
The Broad Gear will only accept product returns where you can provide proof of purchase and:
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description significantly (minor variation in colour, size and design is not considered a significant difference and won’t be accepted under this policy)
Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice.